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1. Product Our factory specializes in jewelry, with mass production of products that are mostly handmade. Different batches may have slight differences, and minor flaws do not affect sales and are unavoidable. We recommend getting a sample first to see the goods; everyone should understand that you get what you pay for. Don't rely on your own imagination; everyone's imagination is limitless, and we cannot satisfy this. We apologize for this and recommend that customers who are very demanding about quality should purchase at a physical store 2. Color 1. Most of the products in our store are taken from real objects, with a few online pictures; colors have been professionally proofread and are closest to the actual tiles. Due to factors such as lighting and computer monitor color contrast and temperature, color differences are inevitable. The pictures are for reference only; please refer to the actual product for details. Mind you, take photos with caution 3. After-sales service Signing: Please make sure to personally inspect and sign for the goods; this is your right and key to our after-sales service. Thank you for your cooperation. If it's not convenient for you to sign in person, please inform a friend, relative, or doorman who can sign on your behalf for inspection and receipt. Before signing for the goods, the buyer should be able to immediately check for surface issues including but not limited to damage, deformation, missing/wrong items, etc., and have the right to refuse to sign for the goods in such cases. Once signed for, claims for refunds or exchanges based on defects within the scope of immediate inspection cannot be made