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1.For mixed color/model orders, please specify the colors or models you need in the order, otherwise they will be shipped randomly. Thank you in advance 2. If you encounter any defects or issues after receiving the products, please contact us, we will provide a solution for you as soon as possible and ensure your satisfaction 3. Just contact us for real photos if you need SHIPPING Your package will be shipped out within 3 business days after your payment has been completed ●We ship to your DHgate addressPlease make sure your dhgate address is correct before you pay ●We ship items via DHL/ UPS/ FEDEX/ TNT/ EMSYou can note in the order if you want specific logistics Free Shipping: ●Free Shipping to select countries ●For smooth and fast dispatching, we may ship items via other couriers PACKAGE ●Whether the retail packaging sent depends on the photo pictures and options ●Please message us before leaving negative feedback, let's solve the problems together! RETURNS ●We do not accept any refunds without a reason ● Please make sure th that the returned items are in the original packaging before you send them back to us And you must provide us with the shipping tracking number after sending ● We will not refund the full amount if the item is damaged during delivery due to some objective reasons But we can accept a partial refund for compensating the damaged part ●If the product has quality problems, you can take pictures and send them to us When we confirm it, we will give you a satisfactory answer and refund you for the damaged part ●Please read the above terms after placing an order Frequently Asked Questions Q1: How to order from us? A1: If any products interest you, please add them to your cart directlyFor bulk orders, welcome to contact us for a better deal Q2: What About The Warranty You Offer? A2: We provide a 12-month warranty for some productsNo Warranty for the following 2 situations: 1.Man-made damage 2.The products have already been used Q3: What is the Minimum Quality? need to add extra postage Q4: How Long Will It Take for Me to Receive the Goods? A4: Normally we ship out the goods to you in 3 working days, and it takes about 3-7 working days by DHL Q5: What else does Excellent_wholesaler offer? A5: For some products that have not been uploaded in our store, you can send me product photosAfter confirming, we will give you a quotation