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2. Regarding color The information on product color, pattern, packaging, etc. on the website is for reference only. Due to lighting during photography and differences in monitor color settings, there may be a color difference between the product image and the actual item. The actual item shall prevail. If the product color, pattern, packaging, etc. are different from the description on Alibaba, this is not considered a quality issue, and we do not accept returns 3. Regarding after-sales service a) We do not accept returns for goods damaged due to human factors (such as unauthorized repairs, misuse, collision, negligence, abuse, accidents, modifications, incorrect installation, etc.), goods with incomplete packaging, or goods that have been reprocessed. b) Since the factory may change product packaging according to production conditions, the outer packaging may differ from the images on the website or the goods you previously purchased. This is not considered a quality issue, and we do not accept returns for this reason c) Multi-color, multi-style products are shipped randomly by default.The company will do its best to meet the product color and style specifications specified by customers in the order notes.We do not accept returns due to the warehouse not having the desired color or style for individual orders d) Returns will not be accepted due to personal preferences (scent, color, model, appearance); if the buyer subjectively believes there is a problem with the product's quality, please provide a legally recognized written appraisal, otherwise returns will not be accepted e) Damaged package: When receiving the package, please verify whether there is any damage to the goods or any missing items before signing for it.If so, please ask the courier to provide a certificate before signing for receipt and contact us.Otherwise, we will not be able to claim compensation from the courier company and therefore cannot be held responsible for any after-sales services, including loss or damage to the goods. 4. Regarding out-of-stock items: Due to the large number of orders we need to process every day, and because we fulfill orders according to the order payment time sequence, some orders may experience shortages.In order to ensure that customers receive their goods promptly, if the out-of-stock items account for less than 30% of the order amount, we will proceed with shipping as usual without notifying the customer.After receiving the goods, customers can apply for a refund for the missing items (we do not resend the goods). If the customer cannot accept this rule, please make a note in the order, and we will handle it according to the note. 5. Regarding Shipping We are a wholesale company and do not sell retail.If you are purchasing for personal use (e.g., most items in the order are in quantities of 1 or 2), please look elsewhere. We cannot guarantee timely delivery for individual users. 6. Regarding returns If the product has quality issues, it can be returned or exchanged within 60 days.We accept one return or exchange per order.You can accumulate the problematic goods and send them back to our company every 45 days. Please ask the customer to pay the postage in advance, and we will reimburse you for the shipping cost of package 1kg after we receive the goods. The shipping cost is calculated according to the standards published on our website (the shipping costs for both delivery and return are the same).You can also choose to return the defective goods immediately, but the return shipping cost will be borne by you.If you have any questions, please contact customer service. .