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Taizhou Huangyan Yisong Plastic Factory has specialized in the production of household daily necessities for twenty years. It is an excellent enterprise integrating product design, production, sales, and brand operation.ESONG is committed to building a home goods company centered on user experience. With a pure heart and craftsmanship spirit, ESONG independently develops creative department stores, storage organization, home gifts, etc., establishing long-term cooperative relationships with multiple companies due to its strong capabilities, reasonable prices, and excellent service.We sincerely welcome visitors from all walks of life to visit, inspect, and discuss business with Zhejiang Huangyan Yisong Plastic Factory. What you think of and what you didn't expect, Yisong can give you unexpected surprises! 1. Regarding Size Many customers see the product pictures and think they look good, so they just buy without noticing that enlarging the product properly is to allow customers to view the actual item and details more closely. Please pay attention to the product parameters in the item details when purchasing. 2. Regarding color Due to photography reasons, there may be slight color differences between the website images and actual products, which is not considered a quality issue.Please refer to the actual product for the final color. Color difference will not be used as a basis for negative reviews. If this is completely unacceptable to you, please consider purchasing carefully. 3. Regarding Customer Service Customer service online working hours are from 8:30 to 17:30, and online rest hours are from 11:30 to 13:00 4、Express delivery Under normal circumstances, orders are shipped within 48 hours after placing and delivered within 3-5 days, excluding legal holidays. 5. Return and Exchange Process If there are quality issues with the product or if it was shipped incorrectly or missed, you can contact the seller within 48 hours of receiving the goods to request a return/exchange service. Once the seller confirms that the conditions are met, you can proceed with the return/exchange process. Step One: Please contact the seller Wangwang first to confirm if the return or exchange conditions are met. We suggest taking photos of the received product for documentation Step 2: Return the product and make sure to keep the courier receipt. The shipping fee needs to be paid by the buyer in advance as the seller refuses to accept items with shipping fee upon delivery To ensure a smooth return/exchange process, please make sure to include the order number and contact information with the package Special Instructions for Non-Returnable or Exchangeable Items: Before applying for a return or exchange, you must first confirm with the merchant: The outer packaging has been removed and cannot be restored, except for quality issues affecting secondary sales Damage caused by intentional damage or force majeure. 1. Please make sure to fill in the delivery information accurately and keep your phone open before receiving the package so that the delivery personnel can contact you promptly to avoid delays in receiving the goods. 2. Due to reasons such as an unclear address you provided or your phone being unreachable or turned off, the package was not delivered on time. Please proactively contact the logistics company to collect the package. The shipping cost incurred due to undeliverable items returned to the sender will be borne by you personally. 3. Express delivery: Please be cautious if postal or Debon express cannot reach your location.