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FAQ Q1. HAIR SMELL: Factory wash the hair with warm water and shampoo, and we will put hair oil to hairs before shipment,protexting the hairs from being dye during longer term delivery.But smell will disappear after washing it with good shampoo and conditioner. Q2. BODY WAVE HAIR TEXTURE: Wavy or curly hair was made by steam,without any chemicals, so the texture will looser afters washing.Please kindly understand we do it for maintain the hair lifetime and natural state. Q3. HAIR CARE PRODUSTS: Use good quality shampoo and cond-itioning products.Condition the hair is very important to keep it soft & managerable.Let it air dry instead of blow dry. Q4. COLORING: All hair can be dyed or bleached to any color you want, except #613,but remember virgin hair will be wasily dry after leaving hair donor,so don’t dye or bleach hair too frequently, it will damage the hair. Also please do it professinally. Q5. LENGTH : We will double check the hair-type and length before shipment.When you receive the hair, you canmeasure it by stretching it, so you canget the correct length. Q6. Split/dry ends: Only virgin hair will have split ends. Our hair will be a lit dry afterleaving hair donor, because it losthuman nutrition. You can put someoliveargan oil to keep them good.